RETURN POLICY

  • Return Policy
    • Unless noted at purchase, all merchandise purchased from Straight Arrow Outfitters may be returned for a replacement or refund (excluding shipping charges) within 15 days of delivery.
    • Returns must be unused, in new condition, and in the original sealed manufacturers
    • packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools, manuals, warranty cards, registration information, etc.).
    • Special or personalized orders, close-outs, specials, software, books, CD’s, cut
    • arrows/shafts, etc. may not be returned under any circumstance other than to replace an item due to defective product.
    • Our acceptance of a UPS/USPS package does not constitute approval of a returned item.
    • Approval of returned merchandise is at the sole discretion of S.A.O. as to the item&’;s condition and ability to be returned.
    • Returns received after 30 days will carry a 20% restocking fee.
    • Returned items that are not in original packaging and/or showing any signs of use, installation or wear will carry a 20% restocking fee or may be refused entirely depending upon the severity of wear.
    • Straight Arrow Outfitters reserves the right to refuse the return of any product that is used, damaged or un-sellable for any reason.
    • Return shipping will only be refunded in the event of an error made by S.A.O. All COD;s sent to S.A.O. will be refused and returned to sender.

SHIPPING AND DELIVERY POLICY

  • Unless noted at purchase, all merchandise purchased from Straight Arrow Outfitters may be returned for a replacement or refund (excluding shipping charges) within 15 days of delivery.
  • Returns must be unused, in new condition, and in the original sealed manufacturer’s packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools, manuals, warranty cards, registration information, etc.).
  • Special or personalized orders, close-outs, specials, software, books, CD’s, arrows/shafts, etc. may not be returned under any circumstance other than to replace an item due to defective product.
  • Our acceptance of a UPS/USPS package does not constitute approval of a returned item.
  • Approval of returned merchandise is at the sole discretion of S.A.O. as to the item’s condition and ability to be returned.
  • Returns received after 30 days will carry a 20% restocking fee.
  • Returned items that are not in original packaging and/or showing any signs of use,
  • installation or wear will carry a 20% restocking fee or may be refused entirely depending upon the severity of wear.
  • Lancaster Archery reserves the right to refuse the return of any product that is used, damaged or un-sellable for any reason.